The Home Depot in Orange, CT Open now

Reviews about The Home Depot

• ★ ★ ☆ ☆ ☆

  April 30, 2020, by Benjamin Cherry
  This store is laid out like other Home Depots. The staff is relatively accessible and friendly, though not knowledgeable at all -- again, about on par with other Home Depots. The two star rating is because none of the aforementioned items are going to win any stars, and chiefly because online pickup fulfillment is beyond bad -- terrible. Unfortunately this has been true at every Home Depot where I've ever tried it. I've done it about half a dozen times at Home Depot Orange, with the following results: 1. It takes far, far too long (for example, order boxed item and wait three hours for them to take it off the shelf and slap a label with your name on it). 2. Items, especially small ones, are sometimes incorrect or not included 3. I've never had a large item correctly or promptly fulfilled. This includes a gas grill (tried to give me a floor model -- the wrong model; in fact they had a more expensive grill waiting for me, which I declined -- but I would have saved nearly an hour if I had taken it, as they had to track down a special machine to get the grill I had ordered off a high shelf), a circular saw (took hours, blade I'd purchased with was not there), and most recently, a cordless snow blower (they had left the floor model for me -- no manual, no batteries, no charger). Are you kidding me? When at all possible, I go to the True Value in my town, but unfortunately the prices and selection get me coming back to Home Depot again and again. In 2017, a retailer of this size should have their online ordering in order. It's a true shame that Home Depot categorically fails at this.
• ★ ★ ★ ★ ★

  September 02, 2019, by Sky Property Services
  I have been using Home Depot all my life. I've recently moved to Milford CT and Lowes is a little closer to me so I've tried it a couple of times. To say its terrible would be an understatement. After my disappointing experience I went to Home Depot and was greeted at the door by a service professional that took me right to what I needed and to check out within minutes. In all these years Home Depot has never let me down.